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"call center" courses, certification and training

  1. Inbound Call Center Management

    One of the highly acknowledged management programs in the world for BPO professionals, Inbound Call Center Management course will endow you with the skillset you require to develop the center’s performance. The certification is comprised of ten modules that are case studies and best practices. These will help drive change for your call center by using best practice methods. Now expectations of the customers are constantly increasing. They want the problems to be solved quickly and wish a personal interaction with an agent. This course will enrich the training you give to your agents and meet the needs of your customers.

    1.5 HoursOnline self studyIntermediate
    $ 170

    BPO,

    Offered by:  Skillsoft
  2. Frontline Call Center Skills

    Providing high quality materials for training, Frontline Call Center course relies on proper documentation to resolve customer-related issues. It is accessible anytime, anywhere with practice tests and mock tests. It teaches you the best quality of customer services to meet the needs of the clients. Moreover, it gives lessons on the ins and outs of good telephone etiquettes, body language, words and techniques to dealing with difficult calls. Whether you decide to embrace their interruptive calls, it is a business which is here to stay. At the end of the course, you will have a clear understanding of what to connect with and serve customers in a call-center environment.

    3 HoursOnline self studyIntermediate
    $ 91

    , BPO

    Offered by:  Skillsoft
  3. 70-247: Configuring and Deploying a Private Cloud with System Center

    In this course, you will explore about the basics of private clouds and how they are monitored for performance, health and fulfillment. It also covers the system center 2012 R2 suite of products and how they are used for holistic cloud management. This course focuses on decision making, maintaining service management, resource monitoring and critical thinking. It is one of a series of programs that prepares that learner for Microsoft exam.

    17.5 HoursOnline self studyIntermediate
    $ 185

    Offered by:  Skillsoft
  4. 70-246: Monitoring and Operating a Private Cloud with System Center 2012

    This course is aligned with Microsoft Certified Solutions Expert (MCSE): Private Cloud | In this course, you will explore about the basics of private clouds and how they are monitored for performance, health and fulfillment. It also covers the system center 2012 R2 suite of products and how they are used for holistic cloud management. This course focuses on decision making, maintaining service management, resource monitoring and critical thinking. It is one of a series of programs that prepares that learner for Microsoft exam.

    15 HoursOnline self studyIntermediate
    $ 184

    Offered by:  Skillsoft
  5. Microsoft SCCM - Administering and Deploying System Center 2012

    Microsoft System Center Configuration Manager (SCCM) certification proves that a candidate has the ability to help businesses manage client computers and devices. This Microsoft SCCM: Administration course has been designed to impart the necessary training and skills to the candidates to install and manage Microsoft System Center Configuration Manager 2012 R2 | Developed by experts in the industry, this course offers quality online content that will help candidates to boost their career prospects | The course covers various areas like administering and deploying, configuration the System Center 2012, performance and health monitoring, and other related topics

    10 HoursOnline self studyIntermediate
    $ 184

    Administration,

    Offered by:  Skillsoft
  6. Customer Service Representative, Process

    Customer Service Representatives are responsible for providing customer service and effective handling of complaints. Designed by experts in the industry, this course provides candidates training on proper procedures and processes needed to provide effective customer service, and helps learners to work in a customer support center or help desk environment. It also offers hands-on experience on the skills and knowledge of management tools required to deal with individual customers and measure the performance. Apart from learning how to behave with different customers, this course also teaches how to apply Service Level Agreement terms and Quality Assurance principles.

    11.5 HoursOnline self studyIntermediate
    $ 118

    , BPO

    Offered by:  Skillsoft
  7. Birth of a Salesman - Film Based Learning Module on Selling Skills

    Birth of a Salesman is a Film Based Learning Module on Selling Skills from Knowlens which is an integrated video based learning platform on the internet. This module would help you in learning and improving Selling Skills. This film is integrated with a lot of web based functionality including exercises, quizzes, ratings and other features to offer an enhanced learning experience. Birth of a Salesman is the gateway to the world of sales, the sales call. It analyses every stage of a sales call through Abhays story, who is a Sales professional. The story starts from preparing for a call, to final deal closing and the interim follow-ups. This is as close to real life scenario as it gets with competition, incentives, targets, good and bad customers both. The course also sheds light and gives you interesting tips on grooming, body language and other finer aspects that could make the difference between success and failure. These are depicted using a powerful and engaging film

    20 HoursOnline self studyBeginner
    $ 66

    Sales,

    Offered by:  Knowlens
  8. Professional Sales: The Sales Process

    This course introduces you to the professional sales process, specifically, how to navigate through the pre-call planning step, how to gain access to and build rapport with the buyer, and how to ask high-value questions that uncover the buyer’s needs.

    Online self studyIntermediate
    Enquire Now

    Sales

    Offered by:  edX
  9. Advanced Pay Per Click (PPC) Certification Training

    The course comprises training professionals on online marketing discipline of PPC and Paid Search. As a model of online marketing, Pay Per Click is utilized on websites, where advertisers pay their hosts only when their ad is clicked. Furthermore, it optimizes ad spends and maximizes Click through rate (CTR) & conversion. Course package encompasses nine sections, focusing on initial comprehensive campaign setup, campaign economics, landing pages, managing campaigns, and advanced PPC concepts.

    603 Students
    25 HoursOnline self studyBeginner
    $ 205 Enquire Now

    Online marketing, project management, Sales, Advertising

    Offered by:  Simplilearn
  10. The role of HR as a Business Partner

    In today’s market, the role of HR business partner is becoming more famous. HR business partners are those who hold more senior positions in a company. They act as a primary source among HR and the business to render consultative advice to senior clients and help them in getting their business goals. Usually, HR areas have to perform administrative functions in the companies like documenting policies, handling payroll, hiring and orienting employees and procedures. These are important to the everyday operations of any business. In this learning path, you will see the differences among transactional and transformational HR. Moreover, discuss why departments should think transforming from being cost centers to being business partners in the companies.

    5 HoursOnline self studyIntermediate
    $ 145

    Operations, , Leadership, Talent Management

    Offered by:  Skillsoft
  11. VMware NSX: Install, Configure, Manage [V6.2]

    This comprehensive, fast-paced training course focuses on installing, configuring, and managing VMware NSXâ„¢. This course covers VMware NSX as a part of the software-defined data center platform, features of VMware NSX, and functionality operating at Layer 2 through Layer 7 of the OSI model. Lecture and hands-on lab activities support your understanding of VMware NSX features, functionality, and on-going management.

    15000 Students
    ClassroomIntermediate
    $ 1,173 Enquire Now

    Operations

    Offered by:  Koeing Solutions
  12. Learn Flutter & Dart to Build iOS & Android Apps

    The entire course was completely re-recorded and updated - old, now obsolete content (~25h) is temporarily kept around for existing students ([LEGACY] sections) and will eventually be removed. --- Join the most comprehensive & bestselling Flutter course and learn how to build amazing iOS and Android apps! You don't need to learn Android/ Java and iOS/ Swift to build real native mobile apps! Flutter - a framework developed by Google - allows you to learn one language (Dart) and build beautiful native mobile apps in no time. Flutter is a SDK providing the tooling to compile Dart code into native code and it also gives you a rich set of pre-built and pre-styled UI elements (so called widgets) which you can use to compose your user interfaces. Flutter is extremely trending and gets used for major Google apps like their Adwords app - it's now marked as "ready for production", hence now is the time to jump in and learn it! This course will teach Flutter & Dart from scratch, NO prior knowledge of either of the two is required! And you certainly don't need any Android or iOS development experience since the whole idea behind Flutter is to only learn one language. You'll learn Flutter not only in theory but we'll build a complete, realistic app throughout this course. This app will feature both all the core basics as well as advanced features like using Google Maps, the device camera, adding animations and more! With Flutter, you'll be able to write code only once and ship your apps both to the Apple AppStore and Google Play. Use Google's Material Design to build beautiful, yet fully customizable, apps in no time with almost zero effort. You can use the rich widget suite Flutter provides to add common UI elements like buttons, switches, forms, toolbars, lists and more - or you simply build your own widgets - Flutter makes that a breeze, too. Here's what's included in the course: Detailed setup instructions for both macOS and Windows A thorough introduction to Flutter, Dart and the concept behind widgets An overview of the built-in widgets and how you may add your own ones Debugging tipps & tricks Page navigation with tabs, side drawers and stack-based navigation State management solutions Handling and validating user input Connecting your Flutter app to backend servers by sending Http requests User authentication Adding Google Maps Using native device features like the camera Adding beautiful animations & page transitions How to publish your app to the app stores And more! This course is for you if ... You're interested in building real native mobile apps for the two most popular mobile platforms - iOS and Android You want to explore the full set of features Flutter offers Don't want to spend hours learning two completely different languages Course prerequisites: Basic programming language knowledge will help a lot but is not a hard requirement You DON'T need to know Flutter or Dart You DON'T need to know iOS (Swift/ObjectiveC) or Android (Java)

    Online self studyIntermediate
    ₹ 12,800 Enquire Now

    Production, Languages, ,

    Offered by:  UDEMY
  13. Microsoft Azure cloud - Beginner Bootcamp (Updated Sep 2019)

    A course with 12 sections with each section dedicated to Azure overview, storage, network, compute, App services, databases, Analytics, IoT, Integration, Security, Monitoring and Infrastructure as code (ARM Templates), Azure DevOps. V2.6 09/2019: A new section with lectures on Azure DevOps & Azure Infrastructure as code (ARM Templates) has been added. See the latest reviews we got at the bottom of the page. Microsoft Azure is the fastest growing cloud platform in the world. This course is designed to help you to build strong foundation in Microsoft Azure. No prior Azure experience required. This course has been designed with an architectural approach. In the first overview section of the course, I will introduce you to inner workings of Azure and take you through all key azure services at high level. Once overview is completed, we will deep dive into following layers of Azure service areas with several hands lab demonstrations. Storage - Introduction to Azure storage services architecture; Storage account & Blob storage configuration using Azure portal; introduction to Azure file share and how to mount file share on a VM; Introduction to Azure tables, queues and disk storage; five layers of Azure storage security; Storage monitoring using Azure portal. Network - Introduction of Azure network architecture; Creation of Virtual network, Network security groups, NIC, UDR; Associate two NIC's to VM; Introduction to Azure High Availability solutions; Availability sets and Availability Zones; Introduction to load balancer and creation of LB in Azure; Introduction to VPN gateway and different connectivity options; Carry out peering of Virtual networks. Compute - Introduction to compute building blocks; Virtual machine creation, storage, availability sets, VM scale sets & auto scaling; Taking backup of VM and security and monitoring of Virtual machines; Cloud service creation; Service fabric cluster creation. App services - Introduction to Azure app services building blocks; Creating and managing web apps, mobile apps, API apps; Auto scaling of app services; Securing and monitoring of App services; High level overview of Azure notification hub, mobile engagement, Content delivery network, media services and Azure search. Databases - Introduction to Azure database services building blocks; Creating and managing Azure SQL database; Configuration of firewall rules, Azure active directory admin, Active Geo replication; Overview of SQL managed instance; Walkthrough of five layers of security; Azure SQL database monitoring; Overview & creation of COSMOS database; Overview and creation of Azure data factory; Overview of SQL stretch and SQL data warehouse. Deliver Big Data Solution on Azure - Introduction to Azure Analytics services; Introduction to Data Lake Store; Creation of Data Lake Store; Migrate the data from SQL Database into Data Lake store using Data Factory; Introduction to Azure HDInsight; Process the data in blob storage using Azure HDInsight hive query; Introduction to Data Bricks; Use Data Bricks to process data from data lake store; Migrate data into SQL Data warehouse using data factory; Introduction to Power BI, Data Explorer and Data Catalog and lab demos on how to create and manage them. Deliver Application Integration on Azure - Introduction to Azure Integration services; Introduction to Azure Logic Apps; Creation of Logic app to process incoming JSON message; Introduction to Azure functions; Create an Azure function and trigger from logic app; Introduction to Azure service bus; Create service bus queue and insert message into service bus from logic app; Introduction to on-premise data gateway; Access file system in Azure VM from logic app via data gateway; Introduction to Enterprise Integration pack; Develop logic app and validate XML using integration account ; Introduction to Event Grid. Internet of things (IoT) - Walkthrough of IoT Building blocks; Introduction to Event Hub; Creation of Event Hub and post events; Introduction to IoT Hub; Creation of IoT Hub and apply device configuration to devices; Send messages into IoT Hub using simulated device; Overview of IoT Hub communication; Configure message routing in IoT hub; Introduction to Stream Analytics; End to end event flow from simulated device to Power BI; Trigger an Azure function from Stream Analytics; Overview of Azure IoT Edge, Device provisioning services, IoT Central, IoT Solution accelerators; Introduction to Azure Time series Insights; View event data using Azure Time series insights explorer. Security - Introduction to Azure security related services; Introduction to Azure active directory and configure user settings. Introduction to Role Based Access Control; Creation of custom roles and dynamic groups; Introduction to conditional based access policies and implement location based conditional access policy; Introduction to Azure policies and implement them; Introduction to Security Centre and implement preventive measures; Introduction to Azure Key vault and access secret securely from Azure web app. Monitoring & Diagnostics - Introduction to Azure Monitoring & Diagnostic services, Azure monitor, Activity logs, metrics, Alerts and Autoscale; Monitor metrics and configure activity log alert using Azure monitor. Introduction to Azure monitor logs; configure data sources, view logs, configure log search alerts and import different monitoring solution; , Introduction to Application Insights and monitor apps using application map, smart detection and live metric stream. Azure infrastructure as code (ARM Templates) - Introduction to ARM templates; Generate ARM templates from existing deployment; Create ARM templates using visual studio; Refer to keys in Vault; Use custom images; Use incremental mode; Nested templates; Subscription level deployments Azure DevOps - Introduction to Azure DevOps; Walkthrough of Azure DevOps portal; Introduction to Azure Repos and publish both infrastructure as code and application code; Configure branches, branch security and policies; Introduction to Azure pipelines; Configure build and release pipeline to deploy both infrastructure and application on top of the infrastructure; Walk-through of key pipeline settings This course contains both theory lectures ( slides are attached to download for reference) and a significant number of hands-on demos that helps you in gaining hands-on experience in key Azure services. This course help you in laying strong basic foundation in preparation of Microsoft Azure certifications. Microsoft Azure is a constantly evolving platform and I will be keep close watch on Azure announcements and add new demos wherever possible. So, start taking this course and put yourself in high demand in the world of IT and command higher salary!!! Some of the reviews we got in the last one month: " I have gone through first few sections of the course & they are in detail, gives lot of clarity and confidence that you are learning all that you need to know. Best value for money and knowledge gained is incomparable " "The course is very comprehensive. It goes into details in every section of Azure. I highly recommend it to anyone who wants to learn about Microsoft Azure." "detailed explanation on Azure, very good for beginners!! " "Well explained and great content which covers most part of azure. " "One of the best course for Azure , i am learning for Az-103, the trainer has in depth knowledge ".

    Offered by:  UDEMY
  14. CCNP DATA CENTER TRAINING

    The CCNP data center is a professional level of data center certification, which enables you to configure, implement and maintain modern data center infrastructure. In this training, we offers comprehensive certification and focused data center solutions and technology. Certified CCNP professionals are responsible to work with complex data center infrastructures, network virtualization, automation and orchestration, utilizing technology with expertise.The professionals who are CCNP data center certified, are best suited for senior roles in data center infrastructures in their enterprise networks.

    Online ClassroomIntermediate
    Enquire Now

    CCNP, Virtualization

    Offered by:  JNtech Networks
  15. VMware Certified Professional 6 - Data Center Virtualization (VCP6-DCV)

    One of the most popular certifications to gain experience with Vsphere 6, VMware Certified Professional offers a host of benefits to a server environment encompassing improved resource utilization, cost benefits and high availability. The course also covers the configuration of virtual networks in VMware vSphere 6 encompassing virtual switches and VLANs. It also features for enriched resource management and utilization in a VMware virtualized environment. Besides this, you will learn the key aspects of Distributed Resource Scheduler automation and functionality. During the end of the course, you will explore how to cluster management benefits and resource utilization in VSphere 6 virtualized environment.

    15 HoursOnline self studyIntermediate
    $ 225

    Offered by:  Skillsoft
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