|Course or Certification Name||Category||Location||Mode of learning|
|Inbound Call Center Management||Telesales||Online self study|
|Frontline Call Center Skills||Customer Service Management||Online self study|
|70-247: Configuring and Deploying a Private Cloud with System Center||Cloud Computing||Online self study|
|70-246: Monitoring and Operating a Private Cloud with System Center 2012||Cloud Computing||Online self study|
|Microsoft SCCM - Administering and Deploying System Center 2012||Online self study|
|VMware Certified Professional 6 - Data Center Virtualization (VCP6-DCV)||Virtualization||Online self study|
|Advanced Pay Per Click (PPC) Certification Training||PPC & SEM||Online self study|
|All in One Web Design Suite||web designing||Online self study|
|The role of HR as a Business Partner||Talent Management||Online self study|
|Birth of a Salesman - Film Based Learning Module on Selling Skills||Sales Management||Online self study|
|210-060 Implementing Cisco Collaboration Devices||CCNA||Online self study|
|AWS Certified Developer - Associate||Cloud Computing||Online self study|
|VMware NSX: Install, Configure, Manage [V6.2]||Virtualization||Classroom|
|VMware vSphere: Install, Configure, Manage [V6.0]||Virtualization||Classroom|
|Customer Service Representative, Process||Customer Service Management||Online self study|
One of the highly acknowledged management programs in the world, Inbound Call Center Management course will endow you with the skillset you require to develop the center’s performance. The certification is comprised of ten modules that are case studies and best practices. These will help drive change for your call center by using best practice methods. Now expectations of the customers are constantly increasing. They want the problems to be solved quickly and wish a personal interaction with an agent. This course will enrich the training you give to your agents and meet the needs of your customers.
Providing high quality materials for training, Frontline Call Center course relies on proper documentation to resolve customer-related issues. It is accessible anytime, anywhere with practice tests and mock tests. It teaches you the best quality of customer services to meet the needs of the clients. Moreover, it gives lessons on the ins and outs of good telephone etiquettes, body language, words and techniques to dealing with difficult calls. Whether you decide to embrace their interruptive calls, it is a business which is here to stay. At the end of the course, you will have a clear understanding of what to connect with and serve customers in a call-center environment.
In this course, you will explore about the basics of private clouds and how they are monitored for performance, health and fulfillment. It also covers the system center 2012 R2 suite of products and how they are used for holistic cloud management. This course focuses on decision making, maintaining service management, resource monitoring and critical thinking. It is one of a series of programs that prepares that learner for Microsoft exam.
This course is aligned with Microsoft Certified Solutions Expert (MCSE): Private Cloud | In this course, you will explore about the basics of private clouds and how they are monitored for performance, health and fulfillment. It also covers the system center 2012 R2 suite of products and how they are used for holistic cloud management. This course focuses on decision making, maintaining service management, resource monitoring and critical thinking. It is one of a series of programs that prepares that learner for Microsoft exam.
Microsoft System Center Configuration Manager (SCCM) certification proves that a candidate has the ability to help businesses manage client computers and devices. This Microsoft SCCM: Administration course has been designed to impart the necessary training and skills to the candidates to install and manage Microsoft System Center Configuration Manager 2012 R2 | Developed by experts in the industry, this course offers quality online content that will help candidates to boost their career prospects | The course covers various areas like administering and deploying, configuration the System Center 2012, performance and health monitoring, and other related topics
One of the most popular certifications to gain experience with Vsphere 6, VMware Certified Professional offers a host of benefits to a server environment encompassing improved resource utilization, cost benefits and high availability. The course also covers the configuration of virtual networks in VMware vSphere 6 encompassing virtual switches and VLANs. It also features for enriched resource management and utilization in a VMware virtualized environment. Besides this, you will learn the key aspects of Distributed Resource Scheduler automation and functionality. During the end of the course, you will explore how to cluster management benefits and resource utilization in VSphere 6 virtualized environment.
The course comprises training professionals on online marketing discipline of PPC and Paid Search. As a model of online marketing, Pay Per Click is utilized on websites, where advertisers pay their hosts only when their ad is clicked. Furthermore, it optimizes ad spends and maximizes Click through rate (CTR) & conversion. Course package encompasses nine sections, focusing on initial comprehensive campaign setup, campaign economics, landing pages, managing campaigns, and advanced PPC concepts.
Complete web Design Suite is a comprehensive training program that entails all the vital programming and mark up languages for developing websites comprising of high quality interactive features and design a website in Photoshop. As designing website in Photoshop helps in identifying the target audience better and design the website around their comfort, organizations across the world seek trained professionals.
In today’s market, the role of HR business partner is becoming more famous. HR business partners are those who hold more senior positions in a company. They act as a primary source among HR and the business to render consultative advice to senior clients and help them in getting their business goals. Usually, HR areas have to perform administrative functions in the companies like documenting policies, handling payroll, hiring and orienting employees and procedures. These are important to the everyday operations of any business. In this learning path, you will see the differences among transactional and transformational HR. Moreover, discuss why departments should think transforming from being cost centers to being business partners in the companies.
Birth of a Salesman is a Film Based Learning Module on Selling Skills from Knowlens which is an integrated video based learning platform on the internet. This module would help you in learning and improving Selling Skills. This film is integrated with a lot of web based functionality including exercises, quizzes, ratings and other features to offer an enhanced learning experience. Birth of a Salesman is the gateway to the world of sales, the sales call. It analyses every stage of a sales call through Abhays story, who is a Sales professional. The story starts from preparing for a call, to final deal closing and the interim follow-ups. This is as close to real life scenario as it gets with competition, incentives, targets, good and bad customers both. The course also sheds light and gives you interesting tips on grooming, body language and other finer aspects that could make the difference between success and failure. These are depicted using a powerful and engaging film
The course emphasizes on offering the expertise and knowledge required to implement Cisco Unified Communications. The course covers telephony, Cisco UC solutions like data traffic, voice and video in a single network infrastructure. It is designed to enhance feature functionality, maintenance requirements and reduce configuration with diverse other applications. The course allows students to learn principles and technology in a more appropriate way. It also provides an introduction of traditional voice networks as well as advantages of a packet oriented network. After successful completion of the course, you will explain how to maintain Cisco Unified communication solution.
Amazon Web Services, a subsidiary of Amazon, is a suite of cloud computing services. This AWS Certified Developer course has been specifically designed to provide the candidates with a comprehensive understanding of the platform to develop web application of high availability. With quality online learning modules, the course offers training on the various features and services available on the AWS. It will provide the best learning resources for the learners to get hands-on experience on developing Node.js applications on AWS. This course covers other areas of AWS, including core services and other related areas.
This comprehensive, fast-paced training course focuses on installing, configuring, and managing VMware NSX™. This course covers VMware NSX as a part of the software-defined data center platform, features of VMware NSX, and functionality operating at Layer 2 through Layer 7 of the OSI model. Lecture and hands-on lab activities support your understanding of VMware NSX features, functionality, and on-going management.
VMware vSphere: Install, Configure, Manage features intensive hands-on training that focuses on installing, configuring, and managing VMware vSphere® 6, which includes VMware ESXi™ 6 and VMware vCenter Server™ 6. This course prepares you to administer a vSphere infrastructure for an organization of any size and forms the foundation for most other VMware technologies in the software-defined data center.
Customer Service Representatives are responsible for providing customer service and effective handling of complaints. Designed by experts in the industry, this course provides candidates training on proper procedures and processes needed to provide effective customer service, and helps learners to work in a customer support center or help desk environment. It also offers hands-on experience on the skills and knowledge of management tools required to deal with individual customers and measure the performance. Apart from learning how to behave with different customers, this course also teaches how to apply Service Level Agreement terms and Quality Assurance principles.