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BPO, Operations & Engineering Courses, Certification & Training by Skillsoft

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Our classroom, instructor-led and online courses offerings in BPO, Operations and Engineering is ideal for professionals looking to grow their career and manage operations, processes, quality and logistics in large organisations. Six sigma and quality management courses and certifications are highly valued in BPO industry. The training pedagogy includes industry specific courses, case studies and project work to give hands on expertise to experienced professionals.

Our classroom, instructor-led and online courses offerings in BPO, Operations and Engineering is ideal for professionals looking to grow their career and manage operations, processes, quality and logistics in large organisations. Six sigma and quality management courses and certifications are highly valued in BPO industry. The training pedagogy includes industry specific courses, case studies and project work to give hands on expertise to experienced professionals.

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  1. Certified Quality Expert

    Quality Expert professionals are responsible for evaluating and controlling the quality of the processes associated with any products or services. This Certified Quality Expert course is a combo of Six Sigma Black Belt certification and Six Sigma Green Belt certification trainings. It will help the candidates to have the requisite skills and knowledge to perform the activities associated with a quality expert. The first part, Six Sigma Green Belt course, will help learners to gain the understanding of the methodology, techniques and tools related to it | The second part, Six Sigma Black Belt course, will impart advanced Six Sigma skills to the candidates | With best-in-the-industry online content, this course has been designed by experts to help candidates be job ready

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  2. Six Sigma Black Belt Certification

    Six Sigma is a data-driven and disciplined methodology consisting of certain techniques skills for process improvement. It was started in Motorola in 1986 and has got different levels of certification — White Belt, Yellow Belt, Green Belt, Black Belt and Master Black Belt. This Certified Six Sigma Black Belt course has been specifically designed to train candidates on the Six Sigma methodology. The candidates are trained on advanced Six Sigma skills and knowledge which will help them to prepare for the Black Belt certification. Offering best-in-the-industry online content, this course offers training on various topics on Six Sigma methodology, and the techniques and tools associated with it.

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  3. Six Sigma Green Belt Certification

    Six Sigma is a data-driven and disciplined methodology consisting of certain techniques skills for process improvement. It was started in Motorola in 1986 and has got different levels of certification — White Belt, Yellow Belt, Green Belt, Black Belt and Master Black Belt. This course imparts the best-in-the-industry training to candidates who are looking to prepare for the Six Sigma Green Belt certification examination. With good online content, this course covers various topics like six sigma projects, project identification, management and planning tools, measurement system analysis, hypothesis testing, and other related areas. This course is aligned with the ASQ Body of Knowledge.

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  4. Six Sigma Yellow Belt Certification

    Six Sigma is a data-driven and disciplined methodology consisting of certain techniques skills for process improvement. It was started in Motorola in 1986 and has got different levels of certification — White Belt, Yellow Belt, Green Belt, Black Belt and Master Black Belt. This Certified Six Sigma Yellow Belt course has been specifically designed to train candidates on the Six Sigma methodology. It also provides skills on various tools and techniques; and how to integrate with Six Sigma. Aligned with ASQ Body of Knowledge, the course covers various areas like quality tools, metrics, identifying 6σ projects, and other related areas. This course will help candidates to prepare for the Six Sigma yellow Belt Certification.

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  5. Inbound Call Center Management

    One of the highly acknowledged management programs in the world, Inbound Call Center Management course will endow you with the skillset you require to develop the center’s performance. The certification is comprised of ten modules that are case studies and best practices. These will help drive change for your call center by using best practice methods. Now expectations of the customers are constantly increasing. They want the problems to be solved quickly and wish a personal interaction with an agent. This course will enrich the training you give to your agents and meet the needs of your customers.

    1.5 HoursOnline self studyIntermediate
    $ 158 Enquire Now

    Locations: Noida , Delhi , Gurgaon , Chandigarh , Bangalore , Hyderabad , Chennai , Ernakulam

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  6. Customer Advocacy

    Offering customers with a great experience each time they interact with your company is a trait of successful customer advocacy. In this course, you will learn what customer’s value with the help of questioning techniques, customer experience and how to support customer advocacy efforts in your company. It also takes you through the goals and values that get the customer advocacy approach and the way to make an environment that supports coordination and cooperation, which are the main elements helping accomplish success. It is a specialized form of service in which organizations focus on what is best for customers. Moreover, it will build trust, drive retention and motivate advocacy employees by rewarding cooperation.

    3 HoursOnline self studyIntermediate
    $ 85 Enquire Now

    Locations: Noida , Delhi , Gurgaon , Chandigarh , Bangalore , Hyderabad , Chennai , Ernakulam

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  7. Customer Service Fundamentals

    It is designed to offer you tangible skills to help your team improve. The goal is to retain customers with good customer service. Customer service is the main priority representing the organization and its products and services. Besides, outstanding customer service can travel by word of mouth but bad customer service can spoil the image. The course explores you the impact of customer satisfaction, loyalty and skills needed to render exceptional service. It also discovers the elements like conflict resolution, standards, commitments and service in the field. So, go beyond and above in delivering customer service excellence by taking this course.

    6 HoursOnline self studyBeginner
    $ 203 Enquire Now

    Locations: Noida , Delhi , Gurgaon , Chandigarh , Bangalore , Hyderabad , Chennai , Ernakulam

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  8. Customer Focus

    To strengthen and advance the industry of professional customer service, Customer Focus course is important to implementing a successful customer-focused service approach. The course discovers customer’s value and how to identify the needs and expectations. It also examines customer relationship management techniques to aid and manage customer expectations to maintain competitive advantage. This course will help individuals and companies with the professional growth, recognition and development to link professionals globally. It is basically designed to enrich your skills to open up conversation with the team members.

    3 HoursOnline self studyIntermediate
    $ 158 Enquire Now

    Locations: Noida , Delhi , Gurgaon , Chandigarh , Bangalore , Hyderabad , Chennai , Ernakulam

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  9. Customer Service Representative, Process

    Customer Service Representatives are responsible for providing customer service and effective handling of complaints. Designed by experts in the industry, this course provides candidates training on proper procedures and processes needed to provide effective customer service, and helps learners to work in a customer support center or help desk environment. It also offers hands-on experience on the skills and knowledge of management tools required to deal with individual customers and measure the performance. Apart from learning how to behave with different customers, this course also teaches how to apply Service Level Agreement terms and Quality Assurance principles.

    11.5 HoursOnline self studyIntermediate
    $ 110 Enquire Now

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    Locations: Noida , Delhi , Gurgaon , Chandigarh , Bangalore , Hyderabad , Chennai , Ernakulam

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  10. Frontline Call Center Skills

    Providing high quality materials for training, Frontline Call Center course relies on proper documentation to resolve customer-related issues. It is accessible anytime, anywhere with practice tests and mock tests. It teaches you the best quality of customer services to meet the needs of the clients. Moreover, it gives lessons on the ins and outs of good telephone etiquettes, body language, words and techniques to dealing with difficult calls. Whether you decide to embrace their interruptive calls, it is a business which is here to stay. At the end of the course, you will have a clear understanding of what to connect with and serve customers in a call-center environment.

    3 HoursOnline self studyIntermediate
    $ 85 Enquire Now

    Locations: Noida , Delhi , Gurgaon , Chandigarh , Bangalore , Hyderabad , Chennai , Ernakulam

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