|Course or Certification Name||Category||Location||Mode of learning|
|Customer Advocacy||Telesales||Online self study|
|Frontline Call Center Skills||Customer Service Management||Online self study|
|Business Fundamentals: Customer Engagement||Customer Service Management||Online self study|
|Inbound Call Center Management||Telesales||Online self study|
|Customer Service Fundamentals||Customer Service Management||Online self study|
|Customer Service Representative, Process||Customer Service Management||Online self study|
|Vskills Certified Customer Focus Management Professional||Customer Service Management||Online self study|
|Vskills Certified Telesales Executive Government Certification||Telesales||Offline self study|
|Customer Focus||Customer Service Management||Online self study|
|Commodity market module||Data Science||Online self study|
Offering customers with a great experience each time they interact with your company is a trait of successful customer advocacy. In this course, you will learn what customerâ€™s value with the help of questioning techniques, customer experience and how to support customer advocacy efforts in your company. It also takes you through the goals and values that get the customer advocacy approach and the way to make an environment that supports coordination and cooperation, which are the main elements helping accomplish success. It is a specialized form of service in which BPO organizations focus on what is best for customers. Moreover, it will build trust, drive retention and motivate advocacy employees by rewarding cooperation.
Providing high quality materials for training, Frontline Call Center course relies on proper documentation to resolve customer-related issues. It is accessible anytime, anywhere with practice tests and mock tests. It teaches you the best quality of customer services to meet the needs of the clients. Moreover, it gives lessons on the ins and outs of good telephone etiquettes, body language, words and techniques to dealing with difficult calls. Whether you decide to embrace their interruptive calls, it is a business which is here to stay. At the end of the course, you will have a clear understanding of what to connect with and serve customers in a call-center environment.
When did you last do business with someone you didnâ€™t trust? Or who broke a promise? Building a relationship with your customer involves time, communication and commitment, but the benefits are a sure way to help your business succeed and grow. This online course introduces the principles of relationship marketing, revealing long-term relationships as the way to unlock value for marketers, customers and other stakeholders.Even if you have never considered marketing to be relevant to you personally, the ideas shared in this course will reveal how you can benefit from it â€“ at work or elsewhere.
One of the highly acknowledged management programs in the world for BPO professionals, Inbound Call Center Management course will endow you with the skillset you require to develop the centerâ€™s performance. The certification is comprised of ten modules that are case studies and best practices. These will help drive change for your call center by using best practice methods. Now expectations of the customers are constantly increasing. They want the problems to be solved quickly and wish a personal interaction with an agent. This course will enrich the training you give to your agents and meet the needs of your customers.
It is designed to offer you tangible skills to help your team improve. The goal is to retain customers with good customer service. Customer service is the main priority representing the organization and its products and services. Besides, outstanding customer service can travel by word of mouth but bad customer service can spoil the image. The course explores you the impact of customer satisfaction, loyalty and skills needed to render exceptional service. It also discovers the elements like conflict resolution, standards, commitments and service in the field. So, go beyond and above in delivering customer service excellence by taking this course.
Customer Service Representatives are responsible for providing customer service and effective handling of complaints. Designed by experts in the industry, this course provides candidates training on proper procedures and processes needed to provide effective customer service, and helps learners to work in a customer support center or help desk environment. It also offers hands-on experience on the skills and knowledge of management tools required to deal with individual customers and measure the performance. Apart from learning how to behave with different customers, this course also teaches how to apply Service Level Agreement terms and Quality Assurance principles.
"""Customer focus"" is a marketing term that means keeping the customer in mind when selling products and services. Customers have certain needs and wants, which companies must meet to increase sales and profits. Some companies structure their management teams around specific customers. | Customer focused organizations easily succeed in the ever competitive business environments. | The course covers customer focus, customer expectations, customer needs, consumer perception, consumer attitudes, customer focused organization, customer focused interaction, customers listening and tools"
A Telesales Executiveâ€™s primary job is selling of goods or services over the telephone. Telesales have a well-define career growth and if you have the right skills you can grow a lot. This certification course is designed with the aim to providing the requisite skills a candidate must possess to be able to convince people over the phone to sell. Vskills Certified Telesales Executive course is government-certified and assists candidates & BPO professioals in enhancing their sales skills and other skills that they can use in their professional day-to-day life.
To strengthen and advance the industry of professional customer service, Customer Focus course is important to implementing a successful customer-focused service approach. The course discovers customerâ€™s value and how to identify the needs and expectations. It also examines customer relationship management techniques to aid and manage customer expectations to maintain competitive advantage. This course will help individuals and companies with the professional growth, recognition and development to link professionals globally. It is basically designed for BPO executives to enrich your skills to open up conversation with the team members.
The aim of this module is to provide beginners as well as the dealers with both theoretical and applied knowledge pertaining to commodities trading. The module is beneficial for those who wish to pursue careers in brokerage firms dealing in commodity derivatives. This module has been developed jointly by NSE and NCDEX.