What Exactly ITIL comprises?
Information Technology Infrastructure Library (ITIL) brings into line all the IT services as per business requirements through a set of guidelines focusing on IT Service Management. ITIL can be seen as a sequence of 5 core volumes, each one of which focuses on a distinct ITSM lifecycle stage. It supports ISO 2000, which is the International Service Management standard for IT service management but ITIL framework is distinct from ISO 2000 standard.
Main emphasis of ITIL is in defining tasks, checklists, processes and procedures which are not specific to any organization but on the other hand can be implemented by any organization to institute strategy, value and a qualifying competency level maintenance. Through ITIL, organizations can execute planning, measurement and implementation with the help of baseline offered by ITIL and validating submission and progress measurement.
Why Service Strategy is considered to be the building block for ITIL?
Service Strategy can be assumed as the origination for ITIL service lifecycle as it offers direction for service provider investment interpretation & divergence in services. It also concentrates on providing assistance to organizations to enhance their performance on a longer time span and to perform this, Service Strategy acquires & implements a market-driven approach. Lifecycle stage for service strategy is the core stage of the process and a strategic approach is acquired to provide delivery, quality & value to the clients via IT Service Management. Significant points encompassed are business-case development, service assets, service provider types, market analysis and service value definition. Some of the processes included are Strategy Management for IT Services, Demand Management, Financial Management for IT Services, Business Relationship Management and Service Portfolio Management.
The main objective of Service Strategy is to offer an understanding of strategy, recognizing services, their utilization, and demand level they have. Comprehension of capabilities of an organization, kind of funding required by it along with coordinating & documenting the utilization & maximization of service assets is also an objective. Service Strategy also helps in understanding clients perspective on value delivery required, offers mediums to recognize & fetch opportunities that ensure best services are delivered. A service provision model is made to deliver, including funding, delivery & the aim of availing the services along with it. Processes & services are defined to actually reach & deliver the strategic plans.
It creates an exercise of service management to handle IT services. Firms serve towards services & products to be delivered & supported as per client’s requirements. Organizations have to keep in mind costs & risks while taking substantial decisions about services they offer. In order to do it to the optimum, they should dodge taking projects which are not in accordance with the business strategy as they degrade the economic value that ultimately affects the organizations’ performance. Process areas of Service Strategy comprise financial & portfolio management, demand management, relationship management along with Strategy management for IT services.
Professionals with intermediate capability qualification courses & exam for Service Offerings & Agreements are more closely in line with Service Strategy in lifecycle stream.
Let’s have a look at the processes of Service Strategy:
Service Portfolio Management
Services are required to accomplish business objectives of an organization. It has to be ensured by the service provider that these services are delivered with quality. That’s what Service Portfolio Management does, it makes sure that these services are provided with quality. Services provided by the service provider are included in Service Portfolio and it encompasses the pipeline section, which further contains services to be offered, retired section comprises details of the services that are no longer offered and service catalog section contains details of operational services.
Financial Management for IT Services
Financial Management includes making sure that IT infrastructure is acquired at the best price possible and evaluating the value of offering IT services so as to make an organization comprehend the price of its IT services. In the second component of service delivery process, this price value is recovered from the client of services.
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Conclusion ITIL offers an in-depth comprehension of concepts of Service Strategy, which is the initial process of ITIL Service Management Lifecycle. Other areas covered in the certification are warranty, utility, value creation, resource, capability, assets, governance, risk management, patterns of business activity and so on.