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Advanced Diploma in Customer Services Level 5

Advanced Diploma in Customer Services Level 5

Quality of customer support provided determines a brand’s performance. Learn powerful customer service methods with this course.

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Course Highlights

  • 320 hours of E-learning content, tests etc

  • Get 1:1 tutor support

  • Interest Free Fee Installments

  • Earn a certificate of achievement from ABC Awards

  • Endorsed By ABC Awards and Certa Awards

Mode of learning: Online self study

Course Overview

What are the course deliverables ?
  • Take your career in customer service to the next level, with an accredited online course from Oxford Home Study Centre! Discover what makes quality customer service the most important differentiating factor in today’s business world! Our most advanced program to date, this endorsed Level 5 Advanced Customer Service Skills Course provides fascinating insights into the art of customer excellence! Learn how to successively identify and anticipate customer requirements, create a business-wide customer excellence framework and use quality customer care to enhance your brand image! Explore employee training and development for improved customer service, how to transform every negative experience into a positive and master the art of dealing with difficult customers! Boost your outlook with an advanced customer service skills training course, brought to you exclusively by Oxford Home Study Centre!

More about this course
  • Today’s consumer expects far more than quality products and affordable prices.  Increasingly, it’s the quality of the customer support provided that determines a brand’s performance.  Research has shown that customers are almost always willing to pay more and wait longer for their needs to be satisfied, if the respective business provides superior customer support.  Worldwide, organisations spanning all sectors are constantly on the lookout for talented customer service agents to represent their businesses.  For qualified candidates, career opportunities in customer support are boundless.

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